About: Southmead Hospital

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Today, after suffering with worry about this procedure I had my Endoscopy. I cannot praise enough the staff at Southmead Hospital Ward H. They put me at ease straightaway and ran through the procedure. I was asked if I wanted the Throat Spray or Sedation.As I was extremely nervous, I chose Sedation. The Nurse then took my blood pressure. She then inserted a cannula into my arm. Within a minute I was called to go to procedure room. The Nurses were lovely and the Dr too. Asked if any questions- I asked how long will it take ?I was told 3 minutes.My throat was sprayed and sedation administered. I was told to lie down and which point I saw the black "dummy like ring" that goes into mouth !.This disturbed me but I was quicky reassured by Dr and Nurses. I was told to turn on my side and think of sandy beaches and calm sea !! The sedative must have taked over-I knew nothing about the gastroscope going down ! In no time I was being helped up from bed and into recovery. Job done ! After a brief rest, I was told I would be able to go home with my Partner. Please, take my word for it -no worries folks !!!

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Response from Southmead Hospital

Dear Lin – I am sure anyone who needs this procedure would be nervous and so it is kind of you to take the time and trouble to post your experience of the Gastrointestinal and Liver services at Southmead Hospital, and to reassure others who need an endoscopy. I am pleased that all the staff acted in a professional and reassuring way to dispel your fears, and made the procedure as pain free, quick and easy as possible. I will pass on your kind comments about the service to the staff involved. Kind regards - Steve Sykes Advice and Complaints Team

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