"The professional way the nursing ..."

About: Royal Shrewsbury Hospital

(as a relative),

What I liked

The professional way the nursing staff carried out their tests.

The thorough examination by the doctor.

What could be improved

Despite the GP telephoning the hospital in our presence when we arrived there was no record of this in the Medical Emergency Centre and we were transferred to A&E, examined and then transferred back to MEC.

Total lack of ownership of the patients end to end experience.

Nurses do tests and then its up to the doctor to arrive.

We spent 2 hours from arriving to be tested/ X rayed and then 3.5 hours to be seen by a doctor with no one advising on the reason for the long delays - there was one emergency 2.5 hours into our wait otherwise a quiet night.

I was left angry and frustrated at the state of healthcare in Shrewsbury in 2007. If there is a manager responsible for the running of the MEC I suggest they resign in shame at a systemic failure of patient care.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, so we are always disappointed if the services provided in our hospitals do not meet your expectations.

We are keen to learn from your experiences so that we can improve our services in future.

In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like us to investigate this matter further then please contact our Patient Services department by writing to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ


Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

More information about how to make comments, complimements and complaints about our services can be found on our website at www.sath.nhs.uk

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