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How long does moderation take?


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Before your story appears on Care Opinion, we have to moderate it.

We are a small team and usually, we don't moderate at night-time or at weekends. So you might have to wait before we can moderate your story.

How long might I wait?

We read each story carefully and you can expect to wait 3 to 4 days before your story will be published. Occasionally, you might have to wait longer than this before we publish your story. 

What might cause a longer time to publication?

Sometimes it may be a few days before we can publish a story. There are various reasons this could happen. For example:

  • A very long or complex story can take a lot of time and energy to moderate
  • We might need to contact you to clarify your story or to make sure we link it to the right service(s)
  • Your story might raise legal issues which we need some advice about
  • If your story is about a private sector provider, we might need to wait for a decision from the provider
  • If your story is very critical of health and social care services, we may share your story with them before publication to help you receive a helpful and timely reply. If we do this we will not share your personal details. 

What should I do if I am concerned my story is not yet published?

Occasionally we do make a mistake. So if you have been waiting over 10 days for your story to be moderated, without hearing from us, it might be a good idea to contact us to check what is happening.