As we approach a year’s end, we tend to look back over the years gone by. And so it is in the world of Care Opinion platform development.
We’ve been building our patient feedback platform since 2005, with plenty of input from patients, staff and our own team (every day!) to keep us moving forwards.
In 2006 Patient Opinion (as we were called then) expanded from South Yorkshire to cover all hospitals in England. Here’s our home page from that era:
Obviously a lot has changed since then! But even in those early days, you can see that our mission was not about choice or ratings, but about improvement – patients helping the NHS get better – just as it is today.
In the years since then, we’ve expanded across the UK, into different sectors, and even to other countries. Our platform is far more powerful today, with reporting, visualisations and other tools helping healthcare staff use patient feedback for learning and change.
And as the technology of the web has changed too, we have to keep up: working on mobile phones and tablets, designing for accessibility, multiple languages, ensuring security, and now thinking about the extraordinary possibilities of AI too.
The NHS and the web will continue to evolve, and our platform will evolve too. But whatever the future brings you can be sure that, just as we have for the past 20 years, we’ll be sticking to our mission: making it safe and simple for people to share feedback in ways that lead to learning and change.
