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CO Conference 2021 - Session 2: Feedback during a pandemic

Update from Care Opinion

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During Session 2 at last week’s online conference we brought 3 guest speakers to discuss the question, what has changed or been different about feedback during the pandemic? And how can we use this feedback to help services learn and plan for the future in these challenging times? During this session each of our guests gave a short presentation and then we had a Q&A Plenary where they discussed the questions of our attendees. We covered the challenges and opportunities that came with the feedback and how each service had adapted to the changing situation throughout the pandemic.

Care Opinion Conference 2021 - Session 2 - Feedback during a pandemic from CareOpinion on Vimeo.

South Eastern Health and Social Care Trust can be found on twitter here; @setrust

Emma Rogers, Matron for Patient Experience, can be found on twitter here; @EmsrogersEmma and Stockport NHS Foundation Trust can be found here: @StockportNHS. Slides for Emma Roger's presentation can be found here; Session-2-Emma-Rogers-Presentation-Slides.pptx

Nicole McInally, Patient Experience and Public Involvement Project Manager, can be found here @McinallyNicole and NHS Greater Glasgow and Clyde can be found here; @NHSGGC

A massive thank you to our guest speakers Conor Campbell at South Eastern Health and Social Care Trust, Emma Rogers at Stockport NHS Foundation Trust, and Nicole McInally at NHS Greater Glasgow and Clyde.

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