CO Conference 2021 – Session 5: Lessons learned from implementing online feedback within a healthcare setting

During session 5 at last week's online Care Opinion Conference we brought together 3 very different healthcare organisations in terms of location, size and practice, to talk about their experience of implementing online feedback. This interactive session, gave people the opportunity to learn about why each of these organisations chose online feedback, what they have learned from the experience of implementing this across their services, how has this impacted on practice and what their plans are for the future.

Care Opinion Conference 2021 - Session 5- Lessons learned from Implementing online feedback in healthcare settings from CareOpinion on Vimeo.

Slides from this session:

Slides from Mark Pryke, Change Grow Live:

session5-cgl-markpryke-coconf21.pdf

You can find out more about Mark and Change Grow Live as an organisation here: Change Grow Live | Charity | We can help you change your life

Follow Mark on Twitter @MarkPryke2

Slides from Leigh Morgan, Northern Health and Social Care Trust:

session5-northerntrust-leighmorgan-coconf21.pptx

To find out more about how Northern Health & Social Care Trust have embraced online feedback: Embracing feedback and empowering service users to get involved

The guide dog story that led to change, read it here: Exceptional staff

Follow Leigh on Twitter @NHSCTrust / @missjune1984

To find out more about what Deirdre McCormick discussed or the organisation East Renfrewshire Health and Social Care Partnership you can visit them on Twitter @erhscp

A huge thank you:

A massive thank you to all out guest speakers for session 5, Mark Pryke, National Service User Involvement Lead, Change Grow Live, Leigh Morgan, Care Opinion Facilitator, Northern Health and Social Care Trust and Dr Deirdre McCormick, Chief Nurse, East Renfrewshire Health and Social Care Partnership.