Webinar: Respond Well & Demonstrate Impact

Thanks to everyone who joined our most recent training webinar, "Respond Well & Demonstrate Impact - the basics." It was brilliant to see so many of you keen to build on your responding skills in ways that feel supportive and impactful to those who’ve shared their feedback. Whether you’re brand new to responding, or just wanted to brush up on your skills, we hope you left the session feeling more equipped and inspired!

We looked at the research behind what people value in a response, and recognise it’s not about being perfect. It’s about being human, thoughtful, and explaining to authors how their Care Opinion story has made a difference in your service. We also introduced our best practice framework to help you feel more confident when writing responses, which is a great guide to keep handy when drafting a response.

Some key things we covered:

• Walked through the practical steps of posting a response on the Care Opinion site, including some trouble shooting hints and tips, and how to record planned changes

• Considered what people might want from a response, like feeling heard, respected and informed about what happens to their feedback 

• Gave examples of how feedback can lead to real changes in service delivery and improvement, and how to record these when responding

🖥️ View the presentation slides here 👇

responding~webinar~Sept 25~ slides.pdf

🎬 Watch back the recording of the webinar here 👇

📣 If you’re keen to take your responding skills even further, why not come along to our next online workshop?

Writing Impactful Responses – A deeper dive into the art of responding

🗓️ Wednesday 3rd December 2025 @ 11am – 11.45am

Join us for an interactive session where we’ll go from good responding, to great! We’ll explore the importance of language and how to write thoughtful, impactful replies that really resonate, even when the feedback is challenging. You’ll leave with practical tips and fresh confidence to respond in any situation.

As it’s a workshop, come ready to share your thoughts, ideas and experiences. We’d love to hear from you!

👉 Register now