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"A mole/skin tag and visit to Dermatology Dept"

About: Royal Cornwall Hospital (Treliske) / Dermatology

(as the patient),

Two months ago a mole/skin tag on my back became very sore.  I decided to seek medical advice; at the back of my mind there was the concern that it could be skin cancer.  The nurse clinician at my GP surgery was reassuring but felt it was best to check that there was nothing sinister and referred me to the Dermatology Dept at the Royal Cornwall Hospital (Treliske).  

Within a week I received a phone call from the appointments department inviting me to attend the Dermatology Department the next day.  

The team at the Dermatology Department were very welcoming. The consultant soon examined the lesion and offered to remove it that day which I agreed to.  At the same time I was reassured by the Consultant that I had  nothing to worry about.  He said the results from the Pathology Department would be sent to me in about three weeks time.  

The procedure to remove the lesion was carried out within a couple of hours of seeing the consultant.  This was completed by Terrie and her assistants Clare and Charlotte H who were all very professional.  Terrie explained how the procedure would be done, the aftercare and healing process.  They all put me at ease and I thank them for that as it was at the end of a long day shift for them.

As I had been told I received the results (benign) three weeks after the appointment.  

I would like to thank my local surgery and NHS staff at The Royal Cornwall Hospital (Treliske) for the swift and professional treatment I received.

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Responses

Response from Leanne Knapp, Sister, Dermatology, Royal Cornwall Hospitals NHS Trust 2 years ago
Leanne Knapp
Sister, Dermatology,
Royal Cornwall Hospitals NHS Trust
Submitted on 21/11/2022 at 18:47
Published on Care Opinion at 18:47


Hello violethh39, thank you for taking the time to post feedback from your recent visit to dermatology unit. I am glad that you had a good experience from initial GP appointment to results. We try to offer a one stop clinic, when possible, to minimise the time patients need to travel to the hospital for several appointments and I am happy that this efficient service worked for you. I will ensure that all the team see your feedback and wish you all the best for the future

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 22/11/2022 at 16:04
Published on Care Opinion at 16:04


Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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