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Patient transport service

Posted By Mumof3m

"Patient transport service"

About: Royal Alexandra Hospital / GP Out of Hours Scottish Ambulance Service / Patient Transport Service

(as a parent/guardian),

I phoned NHS 24 and was given an appointment for 10:30pm for my daughter to be seen. I was told patient transport would pick me up in time for appointment.  So I kept my daughter up and waited outside till 10:45pm.  No transport arrived so I came back up to house. I couldn't find a number to phone to see what was going on.

My daughter fell asleep.  I got a phone call at 11:42pm to say the transport was outside.  I explained that she was now sleeping and I wasn't waking her and I also didn't have a babysitter now as they went home after the failed pick up.  The person on the phone said the driver was outside and I will need to wake her.  I said I wasn't as her appointment was for 10:30 pm not later.  They then informed me it had been rescheduled for her to be seen.  I said I wasn't aware of this and when she fell asleep my brother/babysitter went home. 

They then said so are you refusing to come?  I know my daughter needs to be seen but I can't wake up 3 young kids and drag them out now at this time of night with no-one available to watch my boys.

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Responses

Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde about a year and a half ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 16/11/2022 at 18:15
Published on Care Opinion at 18:15

Dear Mumof3m,

Thank you for getting in touch via Care Opinion.

I am sorry to read about your experience with patient transport with GP Out of Hours Service.

The concerns you have raised we would like to look into this further and would welcome the opportunity to discuss these concerns with you.

Can you please contact myself on Raylene.McLaggan@ggc.scot.nhs.uk to discus.

Kind Regards,

Raylene

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 17/11/2022 at 10:17
Published on Care Opinion at 10:17

Dear Mumof3m

Thank you for your feedback.

I am sorry to read of the experience you have mentioned. In terms of the Scottish Ambulance Service involvement, please may I ask if you can contact our team at sas.feedback@nhs.scot with your daughter's name, your address and the date of this incident. This will allow me to establish if the transport was provided by The Scottish Ambulance Service and I will be able to investigate this matter for you.

Kind Regards

Lesley

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