"Disappointing "

This review relates to my aged mum who recently had a 2nd knee replacement operation there albeit as NHS patient.

Our previous experiences as a family as both private and NHS patients at this facility have always been positive. This time less so.

On every visit (early afternoon ) her window blinds hadn’t been opened and her door was pulled closed . All medical staff know de-conditioning starts in a matter of days so this was concerning,

The main dinner options gave 5 or 6 options (which didn’t vary on a daily basis) but only 1 which wasn’t spicy. So basically if you don’t like spicy food you’re stuffed. Even the catering staff lamented this.

The fiasco around mums transfer to intermediary care was frankly woeful. Given the frequency these transfers happen it should be seamless, But a big big no.

Whilst grateful that intermediary care was available, to be told we had to transport mum ourselves , when she was clearly in so much pain was unbelievably concerning.

More so given Highfield failed to comply with the care facility requirements in terms of her meds inspite of numerous phone calls between the two facilities; a fact related to me by a very frustrated manager.

I appreciate Highfield is used as a quick turnover surgical facility and wouldn’t and couldn’t criticise the clinical care. However, the pastoral care needs attention - patients don’t choose where they are treated.