I had a fall outside my house during the night. The local pharmacist took time to assess my wounds, and said she thought it best I phone NHS24.
Although warned by the answering service I might have to wait 45 minutes for a responder, I was connected to NHS24 in 26 minutes. I was treated courteously and efficiently. The process was explained for me and I was advised I would get a call back to establish if I needed to attend a minor injuries unit. A consultant from Ninewells did call and after a brief conversation, he advised the MIU would be in touch with an appointment that day.
After an hour or so, I was contacted by the MIU and offered an appointment an hour later, which gave me time to get ready and get to the Minor Injuries Unit.
The staff at the MIU were tremendous. Efficient and caring, they took their time to explain everything they would do and gave me a once over general health check.
From start to finish, I can offer nothing but the highest praise for everyone from the pharmacist, to the NHS24 call staff, the consultant and especially the staff at Arbroath MIU for such tremendous care.
"NHS24 and Minor Injuries Unit"
About: Arbroath Infirmary / Minor Injuries Arbroath Infirmary Minor Injuries DD11 2AT NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Happy Hobbit (as ),
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