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Care Opinion

Discharged with absolutely no explanation

Posted By Ying

"Discharged with absolutely no explanation"

About: Shawpark Resource Centre

(as the patient),

I visited in August for an assessment. Made repeated visits to find out what was happening but was first told the individual I was meant to see was on holiday, off sick and finally had left entirely.

Visited 3 more times in October only to discover I had been discharged with absolutely no explanation at the end of September. 

I have been trying to get help since 2021 when ref for Trauma Therapy; and in April 2022 for Psychiatric Assessment. But in 16 months nothing.

Is this how they treat individuals with mental health issues?

Sorry but absolutely disgusted and I won't hold my breath waiting for a response.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 16/11/2022 at 11:29
Published on Care Opinion at 11:29

picture of Nicole McInally

Dear Ying

Thank you for sharing your feedback on Care Opinion. I am sorry to hear about your experiences and that you have been left feeling disgusted and let down. As Care Opinion is anonymous, we are unable to explain why you have discharged, therefore, I would be grateful if you could contact Shawpark Resource Centre on 0141 451 2730 and ask to speak to the Nurse Team Leader or Service Manager. They will be happy to discuss this with you.

Kind Regards

Nicole

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Update posted by Ying (the patient)

A complaint has been initiated and I would prefer a written response not a phone chat.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 16/11/2022 at 13:16
Published on Care Opinion at 13:16

picture of Nicole McInally

Hi Ying

If you have submitted a complaint, the Complaints Team will contact you directly and provide a more detailed response.

Kind Regards

Nicole

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