This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I owe my life to the team who cared for me

Posted By reethebee

"I owe my life to the team who cared for me"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Cardiology Lincoln County Hospital / X-ray and Scans

(as the patient),

I was in extreme pain, rang 111 and due to an efficient and effective responder a call was made for paramedics to attend. They were professional yet friendly and helped me to cope with my pain. They got me to hospital where after 45 minutes I was able to get into a separate Covid room at A&E.

During that evening I had an x ray and a scan. The latter identified 2 blood clots on my lungs and that my heart was under strain. I was immediately taken to a ward and received emergency treatment. Doctors explained the issues and risks to me throughout and the nurses provided excellent care and support the whole time I was at the hospital.

All the staff were courteous and helpful. I received such excellent treatment and care that I was home within the week. I have some recuperating to do now but owe my life to the excellent work of the team who cared for me. 

Environment

Environment


Transport

Transport


Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service about a year and a half ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 14/11/2022 at 08:12
Published on Care Opinion at 08:12

Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC about a year and a half ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 22/11/2022 at 00:43
Published on Care Opinion at 00:43

Good morning, reethebee

Thank you for taking the time and for your positive feedback about the excellent and very prompt advice you received, and the action taken recently when you contacted our NHS111 service.

We always endeavor to provide a high level of care and we are always encouraged when patients and their families take the time to tell us how we did.

I am very happy to hear that you have had a good experience with our NHS111 service and that you are now at home recuperating, and I wish you all the best for the future.

However, if you can and like my colleague Sarah @ EMAS, we would appreciate you sharing your comments with our Governance team, with as much detail as you can (e.g., date and time) so that they might identify the member of staff within our NHS111 service who received your initial call and share your words with them. You can contact them via telephone on 0300 1000 407 9am-5pm weekdays (or leave a voicemail if you wish) or e-mail DHUL.ClinicalGovernance@nhs.net.

Best wishes, Judith Brown, Patient Experience, Involvement & DEI Lead, DHU Healthcare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k