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Care Opinion

Long queues and machines out of order

Posted By velazg99

"Long queues and machines out of order"

About: Royal Devon & Exeter Hospital (Wonford)

(as a carer),

I have been so upset. The RDE hospital is a wonderful place. Staff are lovely. However after visiting my dad I have been so stressed getting my car out of the car park. I was charged more than £10 for a 2 hour stay as they hadn't taken photo of car leaving car park the day before. My daughter sorted it out on the phone after 30 mins and I didn't have to pay.

My point is there are loads of people having similar experiences. Machines out of order!!! Long queues which mean you go to next pay band.  I met an elderly lady who said the machine had taken her money but did not record it, a gentleman tried to pay on his card but machine wouldn't take it.

People are stressed with visiting their loved  ones they do not need this as well. Reception staff getting loads of complaints too. I do hope you can address this issue.


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Responses

Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 08/11/2022 at 10:50
Published on Care Opinion at 10:50

Dear Velazg99,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am sorry to read about your experience with the payment machines at the car parking. Please enable us to log this as a complaint for investigation by calling our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or by writing to us via post/email (rduh.pals-eastern@nhs.net).

Kind regards

Sonya I Lucky

PALS office

Royal Devon University Healthcare (Eastern)

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