Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Treatment in a surgical care ambulatory ward

Posted By zuluew75

"Treatment in a surgical care ambulatory ward"

About: Crosshouse Hospital / High Dependency Unit

(as a service user),

I attended general surgical assessment unit, ward 4C at Crosshouse hospital in NHS Ayrshire & Arran to have an infected cyst treated.

All the staff were lovely and I was assessed and treated in under two hours. Ben, the doctor told me exactly what would be done and was very honest with me.

Pamela the nurse in charge was compassionate and understanding. She made sure I was comfortable during the procedure.

Afterwards I was given a cuppa and a sandwich. I felt in very safe hands. Thank you NHS Ayrshire & Arran. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 11/11/2022 at 10:41
Published on Care Opinion at 10:41

Thank you so much for taking the time to share your lovely feedback. The staff in the Assessment Unit, especially Ben and Pamela, will be delighted to know that you felt so well supported and reassured. This is a lovely example of a team working together to provide person-centred care.

With all best wishes for your ongoing recovery.

Linda

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k