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"A wonderful service"

About: The Lanarkshire Beatson

(as a service user),

I am now at the final part of my breast cancer journey and I have left feedback about the wonderful care I received at other points in my journey.  I was referred to Beatson for radiotherapy following removal of breast lump and lymph node.  I just want to thank everyone for their care, kindness and compassion. 

Firstly the lovely 2 receptionists who welcomed me when I arrived for assessment and showed me around the areas of the building I would be going and booked my complementary treatments so kind and put me at ease.  The radiotherapists who carried out my CTI scan who were very friendly and explained everything they were doing and why and again put me at ease.  The radiotherapists who delivered the radiotherapy who again were so kind and cheery and explained what they were going to do and what to expect.  The 2 nurse specialists who saw me before and after my treatment to explain potential side effects and how to care for my skin and removed a rogue stitch still in my wound which didn't want to dissolve!  Finally the 2 therapists who totally relaxed me with their wonderful treatments what a service!!. 

I am now in the final stage of my journey and have an appointment with the Oncologist next month who will hopefully sign me off.  I just want to thank everyone again from the bottom of my heart for everything they have done for me and they have no idea how grateful I am that they are doing the job they do.  NHS Scotland and the Beatson are wonderful! xxx

Reception

Reception


Appointments

Appointments


Cleanliness

Cleanliness


Privacy

Privacy


Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Seeing the whole me

Seeing the whole me


Treatment

Treatment


Introductions

Introductions


Explanations

Explanations


Nurses

Nurses


Other staff

Other staff


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Responses

Response from Margaret Gray, Clinical Service Manager, Specialist Oncology Services (Beatson), NHS Greater Glasgow and Clyde about a year and a half ago
Margaret Gray
Clinical Service Manager, Specialist Oncology Services (Beatson),
NHS Greater Glasgow and Clyde
Submitted on 21/10/2022 at 13:11
Published on Care Opinion at 13:38


Dear Lills63

Thank you so much for taking the time to feedback your experience at the Beatson. I know that all our staff want to provide the best care with compassion and kindness and I am so glad that this was your experience. It is so good to hear that you were given all the information that is so important in helping you through your treatments and that you are about to complete them. I will share your comments with the radiotherapy staff and wish you all the best with your continued recovery.

Kind regards

Margaret Gray

Clinical Service Manager

Specialist Oncology

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