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Absolutely useless

Story from nhs.uk

"Absolutely useless"

About: Surrey And Borders Partnership NHS Foundation Trust

My gp made an urgent referral for my son back in July and it was only September we finally got to see somebody. From then until now we have seen them once, and they have not given us any support whatsoever. It is just change his medication dosage!! Since then we have had another urgent referral to them, and I am still waiting to hear from them. It’s to the point that my 12 year old sons life is at risk because of his mental health! Absolute joke

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Responses

Response from Surrey And Borders Partnership NHS Foundation Trust about a year and a half ago
Surrey And Borders Partnership NHS Foundation Trust

Submitted on 26/10/2022 at 13:02
Published on nhs.uk at 19:23

We are sorry to hear this and would like to reassure you that we take all complaints very seriously. As we do not have your contact details, we suggest you contact our Patient Advice and Liaison Service by emailing rxx.palsandcomplaintssabp@nhs.net or calling the team on 01372 216202. They will follow up on your concerns and provide you with advice and support.

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