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Care Opinion

Sheer bliss

Posted By velaxr88

"Sheer bliss"

About: Fife Community Services / District Nursing Fife Health & Social Care Partnership Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / Gastroenterology Victoria Hospital / General Surgery Victoria Hospital / Radiology

(as a service user),

Overnight, my legs swelled up to a ridiculous state, making my ability to move extremely difficult - to the point where I was immobile, so my husband phoned for assistance. Took hours until they arrived - NOT their fault - completely overworked. The paramedics thoroughly examined me and admitted me to hospital in August. They were friendly, helpful and professional. On arrival at Admissions, Victoria Hospital, Kirkcaldy, I was checked and monitored before moving to ward 1, Admissions.

I was moved to ward 53 and my final destination, before being discharged in September, was ward 44. During my "holiday" I was treated with dignity, well looked after by professional and encouraging staff. I cannot praise the staff who cared for me highly enough. They rebuilt my confidence with their kind words. I tried my best to improve my mobility and always concerned that I was being  nuisance! Staff reassured me that was certainly NOT the case.

A massive thank you to the paramedics, doctors, nursing staff, physio, student doctors, porters, x-ray department, cleaners, kitchen staff who kept me well fed, escort driver who took me home after discharge. If I have missed anyone out-apologies. 

On return home, the District Nurse, Helen, came in to give my injections. Thanks to her, I quickly overcame my fear of self-injecting, which pleased me because I didn't want to waste District Nurses time when they could provide their services to patients more in need than me! I had a few visits from Cherisse and Caroline, Occupational Health, who organised a couple of useful aids to assist me at home. What did I miss Most? Having a decent shower - SHEER BLISS!!! All the staff could not have been more helpful-nothing too much trouble - just hope that they know how much they are appreciated. 

P.S. A student nurse in ward 44 apparently lives nearby-she's an angel.

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Responses

Response from Jennifer Louden, Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology, NHS Fife 17 months ago
Jennifer Louden
Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology,
NHS Fife

Submitted on 08/12/2022 at 17:09
Published on Care Opinion at 17:18

Dear Velaxr88,

Thank you so much for taking the time to share your experience. I am delighted to hear that the team in ward 44 made you feel so well looked after and that your journey was so positive.

I will share your lovely comments with the team who will be very pleased to hear of the positive impact they had.

I am pleased to hear that you are continuing to recover well at home and wish you all the best.

Kind Regards

Jen

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Response from Jane Douglas, Lead Nurse, Community Nursing, Health & Social Care Partnership 17 months ago
Jane Douglas
Lead Nurse, Community Nursing,
Health & Social Care Partnership

Submitted on 09/12/2022 at 09:56
Published on Care Opinion at 14:55

Thank you so much for taking the time to share your journey and informing us of your lovely experience with the district nursing service. The district nursing service and Helen will be so pleased to hear your positive experience and am really glad you are recovering well. I wish you all the best in your recovery, thank you

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 17 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 14/12/2022 at 16:19
Published on Care Opinion at 16:19

Dear Velaxr88

Thank you so much for taking the time to post your feedback here on Careopinion. I am really sorry to read that you had to make use of our services and those of the wider NHS after suffering from the severe swelling in your legs. I hope you are on the mend now.

Your comments for everyone involved in your care are very kind and I would be delighted to pass on your comments to our crew if you would like. If you would like me to do this for you, please may I ask you contact our team at sas.feedback@nhs.scot with your name and address of when we attended to you. Please may you also make reference to your user name which will help us to easily link to your story.

Thank you once again and I wish you the very best

Lesley

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Response from Jane Anderson, Radiology Manager, Radiology Clinical Services, NHS Fife 17 months ago
Jane Anderson
Radiology Manager, Radiology Clinical Services,
NHS Fife

Submitted on 14/12/2022 at 17:03
Published on Care Opinion at 17:03

picture of Jane Anderson

Dear Velaxr88

Thank you so much for taking the time to share your experience and feedback. I am really pleased to hear your x-ray experience was positive and you were well looked after throughout each stage of your care journey in NHS Fife.

I will share your lovely comments with the Radiology team who will be very pleased to hear of the positive impact they had.

Wishing you all the best with your recovery.

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