This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Accomodation"

About: Fern Centre

(as a service user),

Having my husband taken ill on holiday and rushed by ambulance into Barnstaple Hospital at 2am, I was worrying enough without having to think about accommodation in a place we had no knowledge of. Fortunately for us, we saw a poster in the ward corridor and PALs at the hospital gave us information about the Fern Centre.

Everyone here was very kind and helpful and booked us into Sage. The room was lovely, bright and clean, and with en-suite bathroom was ideal. It meant we could stay 'on-site' and our daughters knew it was a safe haven for me.

We really cannot thank the staff enough for their kindness and the fact that the Fern Centre exists for people like us in a crisis. Thank you so much.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tasmin Andrew, Cancer & Wellbeing Centre Manager (Northern Services), Cancer Services (Northern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Tasmin Andrew
Cancer & Wellbeing Centre Manager (Northern Services), Cancer Services (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/10/2022 at 10:41
Published on Care Opinion at 10:41


picture of Tasmin Andrew

Dear Orionfs88

Thank you so much for taking the time to leave us your feedback regarding our accommodation facility. We are so sorry to hear your husband was taken ill whilst on holiday but were pleased to read you were able to hear about our accommodation fairly easily through the wards and the PALS team.

It was also lovely to read that you found the room so comfortable and were able to be on-site for your husband. I will also pass on your very kind words to the staff at the Fern Centre.

If we can be of any further help please do not hesitate to contact us at the Fern Centre on 01271 311 855.

Best wishes

Taz

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k