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A problem I had

Posted By Sue eliza

"A problem I had"

About: The Hoxton Surgery

(as the patient),

I thought I had a normal 10min appointment with a doctor for a problem I had had for two and a half weeks.

I got to the surgery and was seen by a student doctor who said it would take about 30min and a doctor would see me after. They asked me questions about my lifestyle and the problem, did a quick examination (which as we were alone I wasn’t all happy about), told me what they thought the problem was, and then said they’d ask the doctor to come and do a quick examination and let me know what was wrong.

Came back and said the doctor was in a meeting but should be with us in about 10-15min. After 15min they went to find out what was happening and came back to tell me that the doctor couldn’t come for another 5-10min at which point I said I couldn’t wait any more as I had other things to do as was going away the next day.

Not sure how they felt, but I wasn’t happy. I hadn’t been told beforehand that it was going to be a student doctor that I would be seeing , and we would be alone.

In case of any future appointments I would like to be told who I will be seeing and whether they are a qualified doctor.

If you do replies to these, I would like one .

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Responses

Response from The Hoxton Surgery about a year and a half ago
The Hoxton Surgery

Submitted on 25/10/2022 at 12:28
Published on nhs.uk at 15:30

Thank you for your comment. We are sorry that you felt unhappy with the service we provided. We find NHS choices limited from an engagement point of view. We would ask if you can contact Khurram Shahzad, our Practice Manager, so that he can discuss any issues with you or if you leave your details, he will contact you back so we can resolve your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Sue eliza (the patient)

The practice manager can contact me on 07592309423, any day after 3pm. I never got a proper diagnosis and was quite shocked and a bit up past that I didn’t see a doctor as I was going away the next day and just wanted some reassurance! I do not want this type of appointment again!

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