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Brilliant stay but a few things need improving

Posted By julyqr64

"Brilliant stay but a few things need improving"

About: Daisy Hill Hospital / Coronary Care

(as the patient),

I came to Daisy Hill Hospital initially for a planned echocardiogram. The staff were all brilliant during the echo. I was then admitted onto the Coronary Care ward following the echo.

It has been absolutely great on the ward. The staff have all been absolutely great – I have had no problems with them. I would particularly like to mention nurses Grainne and Caitlin. They have been absolutely excellent and fantastic. Marty the cleaner has also been very good – he has been very nice and helps keep the ward clean and tidy. Communication with staff has also been good.

When it comes to the food – it really needs to be improved. I don’t eat it a lot of the time as it is just not to the appropriate standard. Breakfast is particularly bad – it is always very bland and very dry. I cannot even bring myself to order breakfast.

The only other issue I have noticed would be in regards to the toilet. Sometimes there are samples sitting in there for over an hour – this shouldn’t be the case. 

Apart from this, my stay has been good and I have had no other issues.

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Acute, Southern Health and Social Care Trust nearly 2 years ago
Patricia McGrath
Nurse Team Lead Urgent Care , Acute,
Southern Health and Social Care Trust

Submitted on 06/10/2022 at 09:02
Published on Care Opinion at 09:02

Good Morning,

Thank you so much for taking the time to share your experience from staying in Male Medical.

We are delighted to hear that your experience has been a positive one. I am pleased to hear that staff have communicated very well with you throughout your admission - We strive to include our patients with their care and ensure they know what is happening every step of the way.

I can only apologise for the urinals sitting on the floor sometimes for an hour at a time. Staff are extremely busy and other tasks can take priority but they try their best to get these lifted in a timely manner. I will raise this with staff.

I will ensure the team are all aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

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