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"We would not hesitate to return"

About: Royal Albert Edward Infirmary / Maternity

(as a service user),

We received excellent, personalised care from the team at the Maternity Ward. We were admitted with our newborn son to treat his jaundice; this is a common but worrying complaint in newborn children depending on the cause. The maternity team were excellent in their reassurance, support and advice. 

Three midwives in particular were exceptional with their bedside manner, support and advice; especially with regards to breastfeeding support. 

The Healthcare Assistant team were diligent and well organised, with two staff members in particular overnight showing exceptional care and compassion. 

Food was served regularly in a buffet style cart, which supported my wife to mobilise and select food she felt comfortable eating. This is a great idea to get people moving, especially when inpatients default to bed rest (which is recognised as potentially detrimental in some posters we have seen). 

The only negative part of our resoundingly positive experience was the parking, which I understand is under review for a potential multi-storey carpark. This is a much needed facility, as patients and carers had very limited options for parking and queued around most of the parking areas.

Thank you to all staff at the Maternity Ward; you are an excellent team and we would not hesitate to return should it ever be required. 

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust about a year and a half ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust
Submitted on 08/11/2022 at 17:06
Published on Care Opinion at 17:06


Many thanks for sharing your experience on this website. It is lovely to read your comments in respect of your care provided by this team. I hope your newborn son is now a lot better. I will share your comments with the staff involved in your care, who will be pleased to read your kind words.

Yours sincerely

Vicky Bolton

Patient Relations and PALS Manager

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