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Appalling delays

Posted By chris 1

"Appalling delays"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a relative),

My mum, in her nineties, was discharged from hospital, the Queen Elizabeth Glasgow, after having being admitted due to a delirium brought on by an infection. She was clearly still very unwell, in fact worse than she was when admitted.

The next day our GP stated it was a failed discharge and referred her back to hospital. We arrived approx 16:00 at the IAU. We waited in the waiting room until around 10:00 pm when we were taken into the ward area.

At approx 11:00 pm we were told that a doctor would not be available for several hours still, and they got mum into bed and I went home. She was finally seen around 8:00 am on the Saturday. This delay, despite having been wrongly discharged the previous day, was appalling and totally unacceptable.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 07/10/2022 at 09:17
Published on Care Opinion at 09:17

picture of Nicole McInally

Dear Chris 1

I would like to sincerely apologise for your Mum’s experience at the Queen Elizabeth University Hospital. Our services have been under a lot of pressure and this is affecting our waiting times, we do appreciate how difficult this is for our patients and their families and are trying to minimise this. If you would like to discuss this further can you please contact my colleague Linda Caldwell who is the Clinical Services Manager for ARU. You can contact Linda on 0141 452 2358.

Please pass on my apologies to your Mum.

Thank you

Nicole

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Update posted by chris 1 (a relative)

Nicole

Thanks for getting back back to me. I do understand the pressures the staff are under and that everyone is doing their best in trying circumstances and appreciate what they are doing.

I don't need to take it any further thanks but the offer is appreciated.

regards

Chris

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/10/2022 at 11:20
Published on Care Opinion at 11:20

picture of Nicole McInally

Hi Chris

Thanks for your response and for your understanding - if you change your mind please get in touch.

Kind Regards

Nicole

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