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"Triple bypass surgery"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a service user),

I was admitted to ward 3 East at the Golden Jubilee in late August and was scheduled for triple bypass surgery the next day. I have to admit I was not feeling great and when I was informed my operation maybe delayed to the following day I feared the worse.

I therefore owe a huge debt of gratitude to Senior Practitioner Kirsten who took a closer look at my condition and took it upon herself to speak to the surgical team and highlight my condition.

After consultation between her and Mr. Mahmood I was treated as an emergency and instead of my operation being delayed to the Tuesday it was performed on the Saturday. This very rarely happens and I believe the actions of both these professionals saved my life as in Mr Mahmoods words, the routine operation turned out to be “challenging” and took up to seven hours!

I owe both Kirsten and Mr Mahmood a lifetime of thanks, but I would also thank all members of staff within Ward 3A for their professionalism, kindness and attention to detail. Everyone from nursing staff, ancillary staff and physios have my admiration and heartfelt thanks.

I wish all ward staff all the very best for the future and would ask Mr. Mahmood to pass on my sincere thanks to his surgical team for a job very well done.

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee nearly 2 years ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 29/09/2022 at 10:14
Published on Care Opinion at 10:40


Dear Argyll Boy,

Thank you so much for taking the time to acknowledge the dedication and patient care provided by all of our staff.

It is an absolute pleasure to pass your comments onto Mr Mahmood, Kirsten and all the team involved in your care. I am delighted to hear that the care you received was of the highest standard. Our staff are very hard working and committed to providing excellent patient care and will be delighted that you had such a positive experience.

Thank you again for taking time to post your lovely comments, it is very much appreciated.

I wish you all the very best with your recovery and for the future.

Kind regards

Hollie

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