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Prompt, highly efficient service by caring, professional sta...

Posted By guidehx47

"Prompt, highly efficient service by caring, professional staff."

About: Forth Valley Royal Hospital / GP Out of Hours Forth Valley Royal Hospital / Gynaecology NHS 24 / NHS 24 (111 service)

(as the patient),

After having a Bartholin's cyst for a few years it decided to become infected. After a week of antibiotics it worsened over the weekend. I contacted 111 and was referred to Out of Hours in Forth Valley Royal Hospital. They then referred me to gynae where it was drained and I was pain free. The nurse even held my hand through it as I was such a wuss.

Also received a phone call a few days post by a ward 6 doctor after positive cultures to ensure I was taking antibiotics. I was treated within 3 hours in total from initial phone call and back home to put my feet up. Prompt, highly efficient service by caring, professional staff.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 nearly 2 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 27/09/2022 at 16:00
Published on Care Opinion at 16:00

picture of Dawn Orr

Dear guidehx47,

Thank you for taking the time to post your positive feedback on Care Opinion. I am glad you were able to access the care your required and I hope you are recovering and feeling more comfortable.

If you wish to provide me with further information related to your contact with 111, we will be able to provide your feedback to the staff involved in your care. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes to you.

Kind regards

Dawn

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Response from Kirsty MacInnes, Interim Service Manager/Senior Midwife, Women, Children's & Sexual Health Directorate, NHS Forth Valley about a year and a half ago
Kirsty MacInnes
Interim Service Manager/Senior Midwife, Women, Children's & Sexual Health Directorate,
NHS Forth Valley

Submitted on 05/10/2022 at 16:51
Published on Care Opinion at 16:51

Dear guidehx47

Many thanks for taking the time to provide feedback for the care you received from Gynaecology. I am pleased you experienced such a positive experience as I appreciate that time in hospital can be daunting.

I will ensure the staff involved with your care are aware of the impact they have had and how their professionalism and empathy ensured you received prompt, patient centred care.

I hope you are recovering well and I wish you all the best.

Kind Regards

Kirsty MacInnes

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