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Kindness, care and professionalism

Posted By Christine of Fife

"Kindness, care and professionalism"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Cardiology

(as the patient),

I was taken to Victoria Hospital in Kirkaldy by ambulance and was treated initially at A & E but later transferred to Ward 21/CCU.

I was treated with such kindness, care and professionalism by every member of staff involved right from the 999 call being answered to me being discharged yesterday.

I cannot praise all the wonderful staff enough. They do such a terrific job despite not having enough staff or hospital beds... Non of that is their fault.

I cannot fault anything at all to do with my stay and cannot thank the wonderful, caring staff enough for all their help in my time of need.

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Responses

Response from Alison Walker, Clinical Coordinator, Emergency Care, NHS Fife nearly 2 years ago
Alison Walker
Clinical Coordinator, Emergency Care,
NHS Fife

Submitted on 27/09/2022 at 22:11
Published on Care Opinion on 28/09/2022 at 10:20

Dear Christine of Fife

Thank you for taking the time to write such lovely words regarding you recent hospital stay.

It is very reassuring to hear you were treated with kindness,care and professionalism throughout your stay.

I will be sure to pass your thanks onto all the staff within Ward21/Ccu

I wish you well with your recovery

Kind Regards

Ally Walker,

Senior Charge Nurse,

Ward21/Ccu

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/09/2022 at 15:16
Published on Care Opinion at 15:16

Dear Christine of Fife

Thank for taking the time to post your Feedback here on CareOpinion.

I am sorry to hear you have had to make use of our services and also the wider NHS. However it is lovely to read about the wonderful care given to you by everyone involved in looking after you. I hope you are feeling much better and are on the road to recovery.

I would be delighted to pass on your kind words to our staff, if you would like? As all posts are anonymous, the only way we would be able to identify the staff would be if you contacted our team at sas.feedback@nhs.scot with your name, address and date of call out. It would really helpful if you make reference to your CareOpinion username which will allow us to link up with this story

Thank you once again and take care

Lesley

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife about a year and a half ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 29/09/2022 at 09:31
Published on Care Opinion at 09:31

Hello Christine of Fife

Thank you for taking the time to share your recent hospital experience and leaving such lovely feedback. We really do appreciate feedback, I will make sure I share your kind comments with the team. We know that coming into hospital can be daunting experience, it is lovely to hear that the team supported you so well. We always strive to deliver safe, effective and person centred care, I am so happy that this has been your experience. Myself and the team hope you are recovering well at home, wishing you all the very best.

Take Care and thank you again

Jamie Doyle, Emergency Department at Victoria Hospital Kirkcaldy.

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