Received text advising to register with NHS Login. As I needed an appointment, I registered, but needed smart phone to take pictures of passport and self. Took time. Once able to log in could only make 4 types of appointment, two of which were a mystery. e.g. 4. B12. First dose. ?? Went to NHS website and Lancaster Medical Practice and kept going round in circles trying to find Online Consult (as had been advised to do by a recorded message when I tried to ring the surgery). After eventually finding a "form" - which consisted of a small space to put in one symptom, and then no information about what to do, I decided to try my luck again with a phone call. After 10 minutes or so of messages and waiting I eventually spoke to a receptionist. She was doing her best, asked me to describe my symptoms, and told me someone would ring me back with an appointment as not urgent. It has taken me the best part of the afternoon trying to get an appointment and was almost reduced to tears of frustration. To top it all, in order to do a review I needed to put in date of last appointment. Chance would be a fine thing. I used today's date. For too long we've blamed COVID for this appalling inefficiency.
"Abysmal"
About: Lancaster Medical Practice Lancaster Medical Practice Lancaster LA1 1PN
Posted via nhs.uk
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