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I just wanted to say thank you!

Posted By equuleusxw33

"I just wanted to say thank you!"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a friend),

Yesterday at around 5pm I called 999 as my neighbour was in need of immediate assistance. He was found on the floor of his bedroom unable to move.

My 999 contact was with a calm, level-headed lady who patiently gathered information from me. She recognized the urgency and called out the paramedics. They arrived within 10 to 15 minutes and treated my 96 year old neighbour with patience, experience, respect and humour.

I just wanted you to know that your good work does not go unnoticed. The obvious dedication of all concerned was heart-warming. Thank you all for the wonderful work you do.

Unfortunately my neighbour died a few hours later, but it is good to know that his last hours, without his family, were spent with such caring people.

My very best wishes to you all.

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 13/12/2022 at 12:01
Published on Care Opinion at 12:01

Good morning equuleusxw33

Firstly, I'd like to apologise in the delay in responding to you but we'd like to thank you for taking the time to provide us with feedback on the service you received for your neighbour, it is much appreciated! We are so glad to hear that he was well looked after in his final hours and we'd like to apologise for the loss you have experienced.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and once again, our condolences go out to both you and your neighbours family.

Kindest regards,

Sami and Dee
Patient Engagement Team
SWAST

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