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Palliative care provided to my Grandad

Posted By Beccs

"Palliative care provided to my Grandad"

About: Western General Hospital / General Medicine

(as a relative),

My grandad was admitted to ward 6 for Palliative Care for stage 4 small cell lung cancer after a 6 week short battle. As you can imagine we were not expecting such quick deterioration. The nurses were very understanding of this. The compassion, care and empathy demonstrated by nurses, clinical support workers, doctors and domestics was both professional and touching. They took the time to learn about my grandads life, what made him special and unique and related his life experiences, interests and personality to the conversations they held with us. I felt at ease that he was being cared for by people who genuinely cared about him. They informed us immediately to changes and were by our sides when we needed them to listen. They bantered with my grandad and held his hand at appropriate times. When things deteriorated more one nurse came into the room and spent his last moments with us, it was both touching and fitting as my grandad told us he trusts the nurses completely. I cannot express the gratitude I have for ward 6 staff enough. Please keep being as great as you are. It was so special and touching and I wouldn’t change a thing.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 29/09/2022 at 10:56
Published on Care Opinion at 14:24

Dear Beccs,

Thank you for sharing this lovely feedback about the team in Ward 6. I'm very sorry for your loss but so glad to hear that the whole team were so compassionate and caring for your grandad. Your feedback is so valuable and has been shared with the team.

Best wishes,

Heather

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Response from Geraldine Marsh, Associate Nurse Director, Western General Hospital, NHS Lothian nearly 2 years ago
Geraldine Marsh
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 29/09/2022 at 11:12
Published on Care Opinion at 11:12

Dear Beccs,

Thank you for taking the time to post about your Grandad's care in ward 6. I really appreciate you taking the time to provide such positive feedback at what I know is an incredibly difficult time for you and your family. I am so glad that Sister Garrity and her team in ward 6 were able to provide your Grandad such compassionate care at the end of his life and they were also able to spend time support you and your family. I have shared your feedback with May and her team and they have asked me to thank you for your lovely words and hope that your family are doing ok at this difficult time. To know that the care they deliver on a daily basis has made a difference has provided them with a very welcome boost at a very challenging time for the NHS.

Thank you once again

Geraldine

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Response from Steve Elliott, Clinical Nurse Manager, Day Services, East Lothian Community Hospital, NHS Lothian nearly 2 years ago
Steve Elliott
Clinical Nurse Manager, Day Services, East Lothian Community Hospital,
NHS Lothian

Submitted on 29/09/2022 at 11:32
Published on Care Opinion at 11:32

Morning Beccs,

Thank you so much for taking the time to post this lovely feedback about the care delivered by the staff in Ward 6 to your grandad and the family, and please accept my apology for this response to the post taking so long.

I have ensured that the staff in Ward 6 are aware of your feedback and the Senior Charge Nurse would also like to thank you also for taking the time to post.

Please accept our condolences for the loss of your grandad, I am sure he will be greatly missed by all the family.

Kind Regards

Steve

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