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"Thank you one and all"

About: Cardiology / Coronary Care Unit

(as a service user),

I was submitted to CCU after suffering a cardiac arrest. As you would expect, I was placed in an induced coma once I arrived at Ninewells Hospital, Dundee. Once I woke up and became more aware, I was extremely pleased with the time staff took to speak to me in order to help me understand what happened to me. I guess more importantly explain the steps I would face going forward.

I found Kevin from CCU Ward 20 particularly attentive. Kevin took time to visit me when I had been moved to Ward 1. Overall, I found all staff polite and helpful. The staff did not always get things right first time (minor issues), however it was heartening that they made sure to involve me in decision making throughout my time in their care. Everyone from porters, nurses, doctors and consultants were attentive, though Kevin displayed exceptional willingness to make sure the service received was great. 

Importantly, I was not rushed or hassled at any point in my stay, which helped me both mentally, physically and emotionally.

Thank you one and all, with a special thank you to Kevin😁

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Responses

Response from Christine Freel, Senior Nurse, Medicine and Cardiovascular, NHS Tayside nearly 2 years ago
Christine Freel
Senior Nurse, Medicine and Cardiovascular,
NHS Tayside
Submitted on 17/09/2022 at 12:50
Published on Care Opinion on 19/09/2022 at 11:25


Thank you for taking the time to give our service such lovely feedback. It sounds like you have had a very scary vulnerable time & it is so positive to hear you are doing well.

By your story I think you may have been in ICU and I will ensure everyone & in particular Kevin sees your feedback.

Keep well & thank you.

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