This is my second telephone review appointment which didn't happen. I have a cardiac history and am normally reviewed every 2 years, but haven't had any contact since 2019. I received a letter reminder for a telephone review which told me to allow 60 mins each side of appointment time, which didn't happen.
I didn't hear anything since to tell me why I wasn't called or reviewed. I then received a letter in August this year to be seen. I work on acute care in a hospital setting, so had to allow 60 mins either side of appointment time, only to have no contact made again.
I feel this an absolute disgrace. This could be handled better. The doctor may be busy, but it only takes a phone call from an administrator to re-book or apologise.
"Second failed telephone review"
About: Royal Victoria Hospital / Cardiology Royal Victoria Hospital Cardiology BT12 6BA
Posted by ulsterphysio (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Susane Mulholland