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My stay in the hospital

Posted By Anonymous22

"My stay in the hospital"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / General Surgery University Hospital Wishaw / Physiotherapy

(as a staff member posting for a patient/service user),

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Everyone has been very friendly helpful and caring. Like nothing is too much bother. I very much appreciate the help from all staff, cleaners, porters, reception, all nursing, consultants, OT and physio. I'm very grateful.

I know it is a national problem but the long wait at A&E (almost 4 hours) allowed a lot of swelling to take place, so more pain for me and a harder job for surgeon.

In Ward 16 there is a lot of noise at all hours with lorry deliveries. I also feel like there isn't enough fresh air in the rooms.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 08/09/2022 at 19:49
Published on Care Opinion at 19:49

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Dear Anonymous22

Thank you for taking the time to feedback to us about your recent experience at University Hospital Wishaw, A&E and W16-18.

I am sorry you had a long wait in A&E, and I note your comments in regards to the ward.

I am pleased you experienced a friendly team of staff during your stay and it will be a pleasure to share your kind words for the staff with the team.

I wish you well in your recovery.

Kind Regards

Karen

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