This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Catheter ablation for atrial fibrillation"

About: St Bartholomew's Hospital / Cardiology

(as the patient),

I was admitted for a catheter ablation at the beginning of September at Bart’s as a day case on the NHS. The way I was treated from start to finish by nurses, healthcare assistants, doctors and the pharmacist was exemplary. The consultant who performed the procedure and his team were kind, communicated well with me throughout the procedure (done under sedative) and responsive. Straight after the procedure I was offered food, which was welcome and good. Against expectation I needed to stay in overnight. The nurses were kind, professional and good humoured throughout. Good teamwork and mutual support and respect between colleagues was consistently evident throughout my stay. 

At all times I felt reassured, genuinely cared for and above all, safe.

Unfortunately, in my opinion, good news stories about the NHS don’t sell newspapers or attract web traffic or tv viewers so we typically only hear the bad stuff.

My experience was extraordinarily good and whilst I appreciate that this isn’t the case for everyone, we should recognise when the NHS is excellent.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust nearly 2 years ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 06/09/2022 at 17:50
Published on Care Opinion at 17:50


Dear Fortunate1

Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at St Bart Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to sbhpals.bartshealth@nhs.net

We look forward to hearing from you

Kind regards

Central Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k