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"Nobody care about our health condition "

About: Bean Medical Practice

It's really hard to write this review in short box .More than a month we are still waiting for a doctor to see us ,or for the referral that we need ( after a wonderful and so professional face to face appointment in our Urgent Health center) and for the prescription that "may be the doctor said" ( I used this word because it was a phone call and actually I don't know who was on the other side) - still waiting to sign up, something that the doctor was writing...Person with diabetes,with strong infection and skin that is getting down ,after a month waiting for an appointment - received a phone call and promise for an antibiotic....but noone want to see the patient and the family has to try working at home as an surgery nurse... trying to help ... it's not a horror movie - it's the reality in our day.Every single day we are asking and pleasing for help,for a doctor. Empty practice,with only reception ( the last few months - never saw even a person in the waiting room ). This practice has to be check ! Not sure that there is a doctor at all. Two families ( and may be much more ) with a GP only on a paper.Every day there you can see only patients asking " what is going on?"Repeat prescription - the same issue - You have to start walking to there 1 week earlier,to receive your medicine on time.We are starting all that we can do to make a complain against this - with so many documents and messages.If the don't have a doctor at all ,they should be closed.The people are getting worse with every single week on a waiting....only for a phone call even with diabetes,with really bad infections,with ear infections,going to a 24/7 really strong headache....I can say so many stories only from the last few months...And I will do it .

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Responses

Response from Bean Medical Practice 16 months ago
Bean Medical Practice
Submitted on 29/12/2022 at 16:10
Published on nhs.uk on 30/12/2022 at 15:58


Dear Patient,

Unfortunately we have unable to identify you therefore, have been unable to contact you directly. I am sorry for your experience. We hope this has now been resolved. If not, please call us and we can escalate this further. Our booking system has been set up to allow it be as accessible for all patients, and is how a majority of surgeries work. Please do not hesitate to contact us directly to address any concerns you may have.

Thank you

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