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"After care from Lilac Hospital"

About: Tolworth Hospital

(as a service user),

During the stay in Lilac, I had seen staff being injured because of the violent reaction from the patients.  The staff have been amazing.

After leaving, I had been seen by Dr Grant, he was an amazing doctor up to date with CPD, giving me a new release of life.

Unfortunately, he left, and I was seen by another doctor who put on my notes to my GP that I could no longer drive.  Trouble is my case needs a review soon and I need to drive to see an optician in Cambridge.  Risperidone had made my eyes dry, and my ear tubes blocked, affecting my balance.  I kept tripping and scraped my knees and my elbows.  I guess I am prone to dryness as lack of vitamins, especially B complex.  I am taking the supplements. Could you kindly ask the doctor to lift the comment on my notes?  By the way, they were doing their expenses during my consultations. You could confirm with my care coordinator as they were in the meeting.

Thank you.

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Responses

Response from Jane Healey, South West London and St George's Mental Health NHS Trust about a year and a half ago
Jane Healey
South West London and St George's Mental Health NHS Trust
Submitted on 11/11/2022 at 09:04
Published on Care Opinion at 10:24


Dear CouCou

My name is Jane and I am one of the Experience and Governance Leads for the Trust.

Many thanks for taking the time to share your feedback about Lilacs Ward. As you have noted, an acute ward can be a difficult environment for patients and staff and unfortunately there are events such as you have noted. I will ensure that your positive feedback is shared with the staff on the ward.

I was concerned to read of your experience with the community Consultant however. If you would like us to look into this further for you then please email our PALS department on PALS@swlstg.nhs.uk or call 0203 513 6150 and we will be happy to do so.

Kind regards

Jane

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