"Access to wards"

I have been visiting a friend in ward 29 at the RIG Glasgow. Throughout these two weeks at least one of the lifts ( SB1) has been out of order. On at least one day both  lifts SB1 and SB2) were both out of order. I have witnessed hours of time wasted by staff and patients. It is extremely concerning for elderly visitors and patients with mobility issues to negotiate the stairs. Local staff apologise constantly for the failings. However there is no sign on the lift to say it is out of order nor any apology or explanation when it may be fixed.  This week local staff (overheard chatting) said  the lift will  not be fixed until October. I wonder if  given how busy and short staff are, how much more time will be wasted as a result of the lift continuing to be out of order? II wonder if (given the profile of visitors to south block wards) have to  delay visiting loved ones due to accessibility issues? I wonder about how delays  in staff moving equipment and patients impacts on their care? I wonder if the matter has been reported and if so why is there no explanation apology or plan published on each floor to explain why such a vital function in the hospital is not available? This is also compounded by south doors being inexplicably out of order.