This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Rude receptionist "

Visited today for an X-ray. There were 3 members of staff on the reception desk and 2 seemed nice but found the X-ray reception quite blunt. She looked like she didn’t want to be there. I sat down in an area with loads of spare seats (must admit I didn’t look at the signage as there is almost too much to take it all in). As soon as I sat down I was shouted at to move as I was in the wrong place (by the same woman). I moved as requested. When called for my scan it was a door right by where I had been sitting originally. If it had been really busy I could understand the requirement to move. Anyway not a warm friendly greeting, more like grumpy and unwelcoming.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust nearly 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust
Submitted on 30/08/2022 at 14:19
Published on Care Opinion at 14:19


Good afternoon,

Thanks for your your feedback, we are sorry to hear this. Please can you confirm which hospital trust this was so we can ensure this is passed onto the relevant team?

Kind regards,

Patient Experience Team

Mid and South Essex Hospital Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k