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If this was a hotel, I would rate it 5*

Posted By Bay2 Bed8

"If this was a hotel, I would rate it 5*"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

I have a successful ACL reconstruction on my left knee. Since I returned from surgery the Nurses both day and night shift have been so attentive, so caring and extremely understanding of the discomfort I was in, making sure I was a comfortable as can be. They have been very cheery happy and have a smile for everyone around them.

If this was a hotel, I would rate it 5*

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Responses

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife nearly 2 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 26/08/2022 at 16:30
Published on Care Opinion at 16:30

Dear Bay2 Bed8,

Thank you for your lovely comments following your surgery. It is so nice to hear that the staff were attentive and you were made as comfortable as possible. Can you share which ward/area this was? I am sure the staff will be delighted to receive this feedback.

I hope you are recovering well

Thank you

Andrea Bendowski

Clinical Nurse Manager

Planned Care

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Update posted by Bay2 Bed8 (the patient)

Hi Andrea

Just to confirm it was Ward 10 orthopaedics. I’m more than happy to sing the praises of everyone there.

Kindest

Bay2 Bed8

Response from Aileen Mackin, Charge Nurse, National Treatment Centre, NHS Fife nearly 2 years ago
Aileen Mackin
Charge Nurse, National Treatment Centre,
NHS Fife

Submitted on 28/08/2022 at 04:59
Published on Care Opinion on 29/08/2022 at 08:56

picture of Aileen Mackin

Dear Bay 2 Bed 8,

Thank you very much for taking the time to post your kind feedback. We are glad you felt the team were cheerful and looked after you well.

I will pass on your feedback to the staff. They will be be pleased to hear this.

We wish you well with your on going recovery,

Aileen and the ward 10 team

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