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Lovely staff

Posted By chris4965

"Lovely staff"

About: Heartlands Hospital / General medicine

(as a service user),

The staff are lovely make you feel welcome when you go on to ward 5.  I have had to stay in ward 5 twice and they treat me with respect and are very polite and good when they are looking after you.  They do their best to give you a good stay there.

The  first time I went I was very frightened and a nurse assured me that they would take good care of me .

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust nearly 2 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 05/09/2022 at 16:37
Published on Care Opinion at 16:37

We are delighted to hear about the pleasant and caring treatment you received; particularly the attention showed and the way you felt reassured by staff which has helped to ease the treatment you have received. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team

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