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"Long wait in ambulance and on trolley in A&E"

About: Diana, Princess Of Wales Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I was taken to Grimsby hospital via ambulance after feeling generally very ill. I had Covid  but have a lot of other medical issues. We finally rang for the ambulance when I was vomiting blood. I will keep this as short as possible. 

I was kept in the ambulance for over 7 hours. After about 3 hours a nurse came out to see me and I had blood tests done in the ambulance. I was never offered food or a drink.

I was eventually taken in and put in a side room in A&E on a trolley. Here I stayed for 20 hours. I didn’t have a pillow and had 1 blanket thrown on the bed. Again I was not offered drink or food in all this time.

The 1 drink I did have was a cup of tea when I first got into A&E. It was actually made for me by a very kind doctor, who also was very apologetic about the wait I had had. The staff were extremely busy, but basic care surely should be offered in a hospital?

This has made me very concerned for any future visits I should have.

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Responses

Response from Kate Edgar, Quality and Risk Coordinator, Yorkshire Ambulance Service NHS Trust nearly 2 years ago
Kate Edgar
Quality and Risk Coordinator,
Yorkshire Ambulance Service NHS Trust
Submitted on 24/08/2022 at 13:24
Published on Care Opinion at 16:21


We are sorry to hear of your experience and we appreciate the impact that long waiting times to hand over patients to hospitals have on our patients, both those waiting to be handed over and those in the community who are waiting for us to respond to their call to 999.

Yorkshire Ambulance Service continues to work together with the hospitals in our region and our commissioners to find solutions to the excessive pressure the whole NHS system is experiencing currently.

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