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Care Opinion

Amazing a&e care

Posted By Cracklis

"Amazing a&e care"

About: North Devon District Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

One evening in August  I found my brother about to go into DKA (diabetic ketoacidosis)

I phoned an ambulance and didn't get through for about 10 minutes, when I finally spoke to someone they said we were a priority but the ambulance could be a few hours! I asked if it would be better to take him straight to A&E. Without hesitance they said yes if I felt safe to do so.  We stood the ambulance down and I took him straight to Barnstaple.

The team at NDDH we absolutely fantastic and we were seen within 10 minutes.  He was getting more poorly as the minutes ticked on. His bloods and relevant tests were completed and he was in a bed and having treatment within the hour! All whilst they were 2 members of staff down for the shift and rushed off their feet!

I would like to thank all the team that were involved in his care and say a special thank you to the triage nurse who was obviously rushed off her feet and saw him with a smile and kindness! You are all amazing!

Thank you 😍

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/08/2022 at 13:20
Published on Care Opinion at 13:20

Dear Cracklis,

Thank you for taking the time to provide us with your feedback, it is great to hear of patients first hand experiences within the department. I will ensure that the staff within the Emergency Department all get to see your lovely comments.

I hope your brother is recovering well,

Kind regards

Sophie Grills

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