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"Cannot imagine anyone sounding less interested"

About: Adult Mental Health Crisis Services / Crisis Team City

(as a service user),

Whilst having a mental health crisis feeling actively suicidal, referred by my GP to the crisis line. Got a call back from someone who obviously had to collect information and was reading a script but honestly cannot imagine anyone sounding less interested in what I was telling them. Really off-putting to talk about a mental health crisis to someone who sounds actively bored by what is being said.

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Responses

Response from Alison Harrison, Service Manager CRHT, Local Services, Nottinghamshire Healthcare NHS Foundation Trust nearly 2 years ago
Alison Harrison
Service Manager CRHT, Local Services,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 23/08/2022 at 11:04
Published on Care Opinion at 11:04


Dear CallCentreProblems,

I am saddened to read your post, that you felt let down at the point of crisis when you needed someone to be compassionate.

Thank you for taking the time to post, I would like to speak to you further about your experience so we can address issues and strive to improve.

Please contact me if you feel able

Kind regards,

Alison Harrison Service Manager - alison.harrison@nottshc.nhs.uk

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