This is a strange GP first and foremost it is almost impossible to make an appointment or get help, the phone line is constantly busy and is only managed by 1 person in the meir office. Even if you are number 1 in the phone que you can be waiting up to 40minutess. If you do managed to get through the receptionist can be quite rude and unprofessional at times, on top of that they rarely have any appointment slots if any, I’ve waited weeks/months just to make an appointment before regardless of my issue. The previous head GP/doctor seemed to be either too under pressure or just didn’t care anymore and gave you little to no time or sympathy about your issues.
"Unable to make appointments ever"
About: Willow Bank Surgery Willow Bank Surgery Stoke on Trent ST3 6AB
Posted via nhs.uk
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