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Doctors are great

Story from nhs.uk

"Doctors are great"

About: The Hall Practice

The GP’s at the Hall Practice are great even though you are unlikely to see the same GP’s twice. I love my actual GP but haven’t been able to see her.

The support staff are not so good. They have no empathy for patients and don’t treat you like a person. The thought of actually having to speak to one of them makes my blood pressure go up and causes me great stress. Not what it should be like when you are feeling unwell or are worried about something! I need to book an appointment to discuss blood test results but can’t bring myself to speak to the admin team to do this. When each GP had their own secretary, it was much more of a personal service.

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Responses

Response from The Hall Practice nearly 2 years ago
The Hall Practice

Submitted on 18/08/2022 at 12:26
Published on nhs.uk at 16:45

Thankyou for the positive comments about our GP staff. We are a much busier practice ( in line with national data) than when we had personal secretaries in the past.

The volume of telephone calls means it is not possible for one person to manage the calls and all the other administration ( prescription requests, referrals, enquires about results, sick notes, insurance forms etc) that happens in our practice. Our team approach allows this to happen in a timely way.

You are able to see the same GP for an ongoing condition if you wish, but this may mean waiting longer. Where something needs more urgent treatment this will be booked with the soonest clinician available. You can request an appointment online through our website ( no log in needed) that goes directly to one of the GP team who are triaging the calls and you do not need to talk to an admin team member. https://calcotmedicalcentre-hallpractice.co.uk/appointments

You can also access your results online through the NHS app.

If you have more specific feedback about a particular incident please contact the practice directly in order that we can look into this and see where things could be improved for you.

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