"Consultant ENT - Secretaries great"

Consultant referred me for MRI on head due to Pulsatile Tinnitus. Radiology rang and said they had changed it to an appt for CT on neck. I contacted Consultants secretary (who didn’t work on the day) and another lady answered on her behalf. I explained what had happened and that the appt was for two days time. She said she would investigate. True to her word within a few hours she phoned me back to say she had spoken to Consultant and he was happy with the change and to attend the appointment. She was amazing, putting my mind at rest that I was having correct procedure.