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Did nothing to relieve stress

Posted By CCER

"Did nothing to relieve stress"

About: Queen Elizabeth University Hospital Glasgow

(as a relative),

Told that blood results would take approx 2hrs however sat at the reception desk for 1hour 30mins.

Staff on reception did nothing to relieve stress and unwilling to provide updates when specifically asked if the bloods had been sent for checking. They said they did not know, however it was clear to see the bag of samples on the desk at the side.

Appreciate the department is busy however some reassurance and empathy would ease stress.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 22/08/2022 at 09:49
Published on Care Opinion at 09:49

picture of Nicole McInally

Dear CCER

Thank you for sharing your story on Care Opinion.

It is disappointing to hear that you were not provided with an update regarding your blood test and this is not the standard we would aim for. Please accept my apologies for the additional stress this caused you.

Would you be able to confirm which department you attended at the Queen Elizabeth University Hospital so that I can share your comments with them?

Thank you

Nicole

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