"Poor management of an ultrasound appointment"

1. The appointment letter was confusing. I had to ring up to confirm that it was just for an ultrasound and additionally where to report.

2. On arrival I was shuffled around between Reception, X ray, and finally Day Care. [My phone call above told me Outpatients.]

3. The lengthy admission process was excessively bureaucratic for the 3 to 4 minutes time for a simple scan.

4. I was advised that I shared an appointment time of 1200 with three others!

5. The nurse disappeared for lunch and we were left.

6. By 1315 and in the absence of any time for restarting I had to apologise that I could not wait any longer as I had another appointment.

7. It was a wasted trip including costing time and money.

8. I would appreciate a further appointment and hope that, as it could be, it is a quick and efficient in and out.