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"The treatment I received today was amazing"

About: The Maidstone Hospital / Breast surgery

(as the patient),

After finding a lump in my breast just over a week ago my doctor referred me to the Peggy Wood clinic. I arrived today and was greeted by a very polite caring receptionist who took my details and got me sorted in the waiting area. I was then shown to a dr , then to have a mammogram, then to have a ultrasound before being informed that I had a breast cyst. They were able to drain it while I was there.

All the staff I meet today were friendly and happy and made me feel at ease. We had a laugh which was lovely as I had been so worried about what the outcome might be. They were able to do everything within 90 mins and I left knowing that everything was ok. The treatment received today was amazing and I am so grateful to the staff for making what truly is a worrying time into an amazing experience. Thank you all so much.

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Responses

Response from The Maidstone Hospital nearly 2 years ago
The Maidstone Hospital
Submitted on 18/08/2022 at 12:11
Published on nhs.uk at 16:39


Dear Patient

Thank you for taking the time to submit your kind words and praise for all the staff that cared for you when visiting the Peggy Wood Breast Clinic recently.

Staff always appreciate hearing such kind praise, so please be assured that your feedback will be passed to the management team so that it can be disseminated amongst the whole team.

I am so very pleased that you were able to have everything done so quickly and that you felt comfortable at ease. I do hope that you have now made a full recovery and thank you again for your time and interest.

With kind regards

Jane Williamson

PALS Officer

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