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Interrupted every time we spoke

Posted By triangulumfx64

"Interrupted every time we spoke"

About: Royal Aberdeen Children's Hospital

(as a parent/guardian),

Teenage son consult re tight foreskin, told he was sensitive and sent home with to try vaseline for 3 months, no opportunity to ask questions as was interrupted every time we spoke, really intimidating experience and we’ll have to hope there’s no complications for the next 3 months then! In addition to the above, medical student staring intensely at parent when perhaps they could have listened to consult.

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Responses

Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian nearly 2 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian

Submitted on 18/08/2022 at 08:56
Published on Care Opinion at 08:56

picture of Caroline Clark

Hi triangulumfx64,

I am really disappointed to read that you and your son had such a poor experience in the children's hospital. No-one should leave our services feeling intimidated or rushed and for that I apologise sincerely on behalf of the whole RACH team. If you wish me to raise this with the individuals concerned on your behalf I would be happy to do so. Please contact me at caroline.clark3@nhs.scot.

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