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"Care from Dr at Urgent Care Centre"

About: Ealing Hospital West Middlesex University Hospital / Urgent Care Centre

(as the patient),

I actually saw Dr Naidoo at the West Middlesex Hospital in the ED department.

I had been waiting for four hours at Ealing hospital without being informed that there was no hospital nurses to assist my open wound that evening.

Obviously I was very frustrated at this and I informed the receptionist at west Middlesex about my experience at Ealing. When Dr Naidoo, who is usually a resident doctor at Ealing Hospital, found out about it he saw me directly fixed my wound was extremely friendly to me and apologetic for my experience.

Before speaking with Dr Naidoo  I was very disappointed with Ealing hospital whom of which have always been brilliant with me.  Dr Naidoo reinstalled my faith in this hospital and I was super impressed by his attitude, his friendliness, his attention and care to detail

Thank you to all of the great doctors and nurses standby and support us!

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Responses

Response from London North West University Healthcare NHS Trust nearly 2 years ago
London North West University Healthcare NHS Trust
Submitted on 02/09/2022 at 17:40
Published on Care Opinion at 17:40


Dear Nicola22,

Thank you for taking the time to leave your feedback. I am sorry to hear about the intial experience that you had but am please to hear that Dr Naidoo impressed with his attitude and care.

We cannot identify you from this post, but if you would like any further information into the issues you had at Ealing please contact the PALS team who will be able to look into this further for you - please call the PALS team on 0208 869 5118 or email LNWH-tr.PALS@nhs.net

Kind Regards

Pippa Kashmiry - Patient Experience Lead

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